The Horse Card Shop

Copyrights

All copyrights are reserved, no reselling, physical or digital copying,
storing or distribution of any of our designs, images or website content is allowed.

Postage

UK customers are charged a flat rate of 95p per order.
Non UK customers are charged a flat rate of £1.95 per order.
We reserve the right to amend postage charges at our discretion and without notification.
 
Delivery Schedule
 
We will normally dispatch goods within 24 hours, excluding weekends and bank holidays.
We use Royal Mail first class for domestic orders and Airmail for overseas destinations.
Uk orders are generally received within 1-2 days.
European orders are generally received in 3-5 days
Worldwide orders are normally received in 6-9 days.
We always obtain proof of posting, all goods are insured against loss or damage
 
Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
 
Customer Satisfaction
 
Customer service and satisfaction are our top priorities, we are committed to offering a high
quality and attentive, personal service to everyone. We value all of our clients and we will conduct
business in a professional manner at all times.
We guarantee your satisfaction. If you are not satisfied with a product or our service then please contact us at thehorsecardshop@aol.com and we will endeavour to resolve your problem as soon as possible.
 
Payment
 
Our prefered method of payment is via Pay Pal.
 
Privacy Notice
 
In addition to protecting your information online, we will take every precaution to safeguard your details offline aswell. We will not rent, sell or otherwise distribute your personal information to any third parties.
 
Newsletter

We send out no more than one newsletter a month with details of new products, special offers and items of interest associated with this website. We do not spam, send junk mail or pass your details on to third parties and you can unsubscribe at any time.

 Product Range
 
Our product range is constantly being updated and is subject to change, we reserve the right to amend prices with out notice.

Back Orders

Out of stock items are sent out on back order, we can normaly restock an item within 2 or 3 days.